Privacy Policy

FreshMove ("we", "us", "our") is committed to protecting the privacy and personal data of our customers, suppliers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our platform at freshmove.my or use our services. By registering an account or using our platform, you consent to the practices described in this policy. This policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia.

We collect the following categories of information: Business Information: Business name, SSM registration number, type of business, and billing address. Contact Information: Name, email address, phone number, and delivery address of authorised representatives. Order Data: Product selections, quantities, order history, delivery addresses, and transaction amounts. Technical Data: IP address, browser type, device information, and cookies when you access our website. Communication Data: Records of correspondence with our support team.

We use your information to: • Process and fulfil your orders, including coordinating with suppliers and delivery agents. • Manage your account and verify your business identity. • Send order confirmations, delivery updates, and support communications. • Improve our platform, services, and user experience. • Comply with legal and regulatory obligations under Malaysian law. • Detect and prevent fraud or unauthorised access. We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your information with: Suppliers: Your delivery address and order details are shared with the relevant supplier(s) to fulfil your order. Delivery Agents: Delivery address and contact details are shared with our delivery partners to complete the delivery. Service Providers: We may engage third-party service providers (such as cloud hosting and analytics) who process data on our behalf under strict confidentiality obligations. Legal Authorities: We may disclose information when required by law, court order, or government authority.

We retain your personal data for as long as your account is active or as needed to provide our services. Order records are retained for a minimum of 7 years to comply with Malaysian accounting and tax requirements. You may request deletion of your account and personal data by contacting us at hello@freshmove.my, subject to our legal retention obligations.

We implement appropriate technical and organisational measures to protect your data, including: • Encrypted data transmission (HTTPS/TLS). • Secure password storage using industry-standard hashing. • Access controls limiting data access to authorised personnel only. • Regular security reviews of our platform. No method of transmission or storage is 100% secure. We will notify you and the relevant authorities in the event of a data breach as required by Malaysian law.

Our website uses cookies and similar technologies to maintain your session and improve your experience. We use: Session Cookies: Required for authentication and core platform functionality. Analytics Cookies: To understand how users interact with our website (we use privacy-respecting analytics tools). You may disable cookies in your browser settings, but some features of the platform may not function correctly without them.

Under the Personal Data Protection Act 2010, you have the right to: • Access the personal data we hold about you. • Correct inaccurate or incomplete personal data. • Withdraw your consent to the processing of your personal data. • Request the deletion of your data, subject to legal retention requirements. To exercise any of these rights, contact us at hello@freshmove.my with the subject line "PDPA Data Request". We will respond within 21 days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last Revised" date. We will notify active account holders of material changes by email. Continued use of our platform after changes are posted constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: Email: hello@freshmove.my Address: FreshMove Sdn. Bhd., Kuala Lumpur, Malaysia Phone: +60 3-0000 0000